10 Questions to Ask before Purchasing a Brink’s Home Security System

Buying a Brinks home security system is a major investment. Here are ten questions to ask before signing a contract.

What is Brink’s Customer Care?

All of Brink’s security professionals are educated and well-trained in security needs of their customers. They pride themselves on offering high-quality customer care and making it their number one priority. The backgrounds have been checked on all of their employees and they must pass regular drug screening. Brink’s has worked diligently to have a trustworthy, well-trained professional staff diligently working to secure your business.

Why is Brink’s dedicated to Rapid Response?

Brink’s goal is to provide their customers with the peace of mind knowing that their home and family is safe and secure. When an intruder enters your home while the Brink’s security system is activated, the intruder will hear a 90-decibel alarm. The alarm signal is sent to Brink’s trained security monitoring professionals at the same time. The monitoring professionals are aware of the importance of calling to ensure your safety and then calling emergency professionals if needed. Brink’s has consistent training and specifications to ensure the customer’s peace of mind. Brink’s will not contract out their alarm monitoring, as is the case with other monitoring companies. As a customer you will feel secure in the knowledge that Brink’s and their trained professionals are watching over you.

How does the Brink’s monitoring process work?

You set your home alarm system. The Brink’s home security system is activated by a touch of a button. An alarm is sounded if a protected door or window is opened, this loud alarm sound will also notify the intruder his presence is known. This system will then signal the Brink’s monitoring professionals. The signal will let the monitoring center aware of the part of the home invaded. The monitoring professionals will call you to ensure there is a problem and you and your family is all right, before notifying the proper authorities if there is a problem.

What are the advantages of Brink’s home security monitoring?

The benefits are endless when you have a professional monitoring your home security system 24 hours a day, 7 days a week. Without the monitoring, your home security system is essentially useless. You will come to the rescue should an alarm be triggered. Even though your neighbor will hear the alarm there is no guarantee they will do anything about it. As long as your home security system is monitored by Brink’s, you will know that a professional is on the other end ready to response at the sound of the alarm. Brink’s is always at work so you can maintain your peace of mind.

What does Brink’s protection offer my family and me?

In case of a burglary, Brink’s will notify help when a secured door or window has been penetrated. Brink’s will also provide you with a sign for your front lawn as a deterrent to burglars because your home is protected by Brink’s. In case of a fire emergency, Brink’s monitoring center will notify the fire department once the smoke/heat detector is set off. Brink’s can also notify the medical emergency professionals. All you have to do is depress the medical button on the keypad.. Brink’s will also notify you and the proper emergency personnel should carbon monoxide be present in your home.

What is a full service provider?

Brink’s is a full service provider. They provide sales, installation, monitoring, and customer care. All of the Brink’s professionals are completely traded in the classroom and on the job. The training received help create a high-level of quality service in every aspect of their relationship with customers and business.

How are your employees trained?

Brink’s has security sales representatives who attend Brink’s University. They receive a weeklong security-training seminar. Brink’s Security Installation Technicians are required to pass the National Burglar & Fire Alarm Association training. They are very well trained in security system installations. Brink’s alarm monitoring professionals receive training that is specific to quick and correct response to each alarm signal. They are trained to remain calm under pressure and in emergency situations.

Is the Brink’s home security system easy to use?

Brink’s used a design that is easy to use and is built to the exact quality specifications. You only need to push a button to activate most of the actions included on the keypad. These keypads have button to turn on the security system, turn off the motion detectors, and an instant button. You activate the alarm system by pressing the “on” button. If you want to deactivate the motion detectors when you are moving around in the house, you push to “motion off” button. The “instant” button allows you to trigger the alarm instantly notifying of an eminent intruder. The “fire”, “medical” and “police” buttons allow you to immediately trigger those alarms, notifying the monitoring company who will in turn notify the proper emergency professionals.

What about the J.D. Power award Brink’s has received?

Brink’s has been received recognition from J.D. Power and Associates in delivering outstanding customer service because of the call center handling of customers. This is because Brink’s customers were vocal in their opinions to the leaders in independent marketing. J.D. Power and Associates have given Brink’s outstanding recommendations because of their customer care.

What about the Consumers’ Choice Award?

The Consumers’ Choice Awards are awarded for business excellence and customer satisfaction. They give these award based on the category of the business being awarded. Brink’s was awarded the award in the categories of Home Alarm Security Systems, and also for the Business Security Alarm Systems for the Dallas/Ft. Worth area for the year 2007.

All in all it seems that Brink’s is a company you could trust with the safety and security of your home.

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